Monthly Archives: May 2013

Analyzing Social Media – The Glass Ceiling

Does social media have a glass ceiling problem? Even as companies rush to exploit social media in every conceivable way, a report from The Conference Board and the Rock Center for Corporate Governance at Stanford University finds that senior executives don’t seem to take the results seriously – if they look at them at all.

glass ceiling

  • Fewer than 24% of companies report that senior management sees reports gleaned from social media metrics; and only 14% build it into their KPI’s
  • 20% say social media information is too low-level for senior management and 32% say it’s too low-level for board memebers

Ironically, senior executives are actually more likely than the population at large to use social media.

Does senior management receive social media metrics:

  • 23.6% – yes
  • 55.5% – no
  • 20.9% – huh?

 

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May 30, 6 – 8 PM Caraccioli presents author, Gerard Rose.

Come and enjoy an evening of literature and wine with Caraccioli Cellars. This reoccurring event takes place the last Thursday of each month.

On May 30 from 6 – 8 PM Caraccioli presents author, Gerard Rose.

Tasting Room2_2861-4A native of Australia, Gerard Rose is a trial lawyer, some­time politician, retired US Naval Officer and an advocate for a wide variety of noble and important civic causes in Carmel-by-the-Sea and beyond. Join him at Caraccioli Cellars where you will enjoy wine and discussing his books, which include “The Early Troubles” (2011), “The Boy Captain” (2012), “Bless Me Father” (2012), and now “For I Have Sinned” (2013).

Caraccioli Cellars will be offering 10% off all flights and bottles for all Wine Club Members and for those that purchase a book during the event.

No reservations are necessary.

Branding: Logo and Design

“When the University of California introduced a new logo last year to unify 10 distinct campuses around the state, the effort was met first with a yawn, then ire, then outright revolt.
University_of_California_logo_redesign_petition
What you can learn:
1) even a good logo cannot create cohesion.

2) invite others to contribute or expect disaster.

3) not everything is a job for design.”

The Build Network

What Is Your Sanctuary TV?

What Is Your Sanctuary TV?.

Your Sanctuary TV is a website that will act as a portal for Earth and Ocean Video Content from a multiplicity of providers including amp Community Television, Monterey Bay National Marine Sanctuary, the Office of National Marine Sanctuaries, NOAA, Thank You Ocean, Waterways, the National Park Service, Everglades National Park, Florida Keys National Marine Sanctuary, the Environmental Protection Agency, the United Nations Environment Programme, Cartoonist/Activist Jim Toomey, and more.

The Apple Discount

Apple does discount – but for selected parts of its range or for specific reasons: change-over on a model, for example. The most important thing is that they don’t give that impression.

Apple’s approach is to treat price as a reliable indicator of value. By not overtly or uniformly discounting, they maintain the value of the brand by making products that excite customers and they continue to charge for them at that level of value until there is a good reason not to do so. In other words, Apple’s ethos is never discount an Apple product while people are most excited about it – no matter whether that is days or years after it was first released.

But while Apple have worked hard to position themselves as a full-price, full value brand, that’s not always the case. As the article points out, “With the exception of the iPhone and the iPad, Apple products are typically discounted within eight days of first hitting the market …” Surprised? I was. But “As for the most in-demand Apple products—iPad and iPhone—there doesn’t seem to be much financial incentive to delay your gratification. The price for either is unlikely to change by waiting a few days, or even a few months … discounts have basically been non-existent until it’s time for Apple to introduce the latest new-new model.”

Even when Apple discounts, the wider motivation seems to be to give customers entry points to the Apple universe. By lowering the price of a laptop, they invite customers into their world, knowing that they will then be pre-disposed to go Apple all the way. At least that’s my theory, and it’s one I think extends to the pricing of their new operating system. Lower the barriers to entry to get people involved, but retain the pricing and the aspiration on the iconic products that people continue to be excited by and around which the world of Apple pivots.

Such an approach seems worlds away from the volume-driven approach taken by discount brands that advertise serial sales to drive up their top line. But as I’ve said many times before, there’s nothing wrong with that model if you’ve built your business and your brand around it. Smart discount brands rely on a very different perception of price though than a brand like Apple. Whereas Apple sees price as proof of value, astute discount brands treat price as a pain point. And they rely on easing perceived pain in order to generate interest. They rely on you paying less in one area but more in others to help balance the load. Just like with Apple, it’s a feel-good balancing act. The difference is that one brand makes itself known for discounting and the other doesn’t.

One truth straddles both approaches. No matter how you choose to use discounting, to use it effectively you need to hard-wire it into your ethos not just your pricing. You need to be very clear too about how it works to protect your margins store-wide.

You might like to ponder that the next time you see a sign advertising “30% off selected lines”. Which lines have been selected…and more importantly, why?

Contributed to Branding Strategy Insider by: Mark Di Somma, Brand ConsultantImage